Refund policy
REFUND & CANCELLATION POLICY — MONOBLOCK MASTERS
Please read this policy carefully before ordering. Because our wheels are
produced and shipped factory-direct, our terms differ from a typical
in-stock retailer. By placing an order you confirm that you have read,
understood, and agree to this policy.
1. ORDER PROCESSING & LEAD TIMES
All sets are made and shipped factory-direct rather than from a local
warehouse. Please allow approximately 4–5 weeks from your order date for
production and delivery. This lead time is disclosed on our product pages,
at checkout, and in your order confirmation. Ordering with this timeframe
in mind is a condition of purchase.
2. ORDER CANCELLATIONS (IN-STOCK SETS)
You may cancel an in-stock order for a full refund within 24 hours of
placing it, provided it has not yet entered production. After 24 hours,
or once the order has entered production (whichever comes first), the
order is locked in and can no longer be cancelled or refunded. To request
a cancellation within the window, email Sales@mercedesmonoblockwheels.com
with your order number as soon as possible.
3. ALL SALES FINAL (IN-STOCK SETS)
Because each set is produced and shipped to order, all in-stock sales are
final. We do not accept returns or exchanges for reasons of change of mind,
incorrect fitment selection, buyer's remorse, or delivery time, except in
the case of damaged, defective, or incorrect items as described in Section 5.
It is the buyer's responsibility to confirm correct fitment (bolt pattern,
offset, sizing) before ordering. Use our fitment checker or contact us if
you are unsure.
4. CUSTOM & FORGED MADE-TO-ORDER BUILDS
Custom and forged sets are built to your exact specification (bolt pattern,
width, offset, and finish) and cannot be resold. These orders are
NON-REFUNDABLE and NON-CANCELLABLE once production has begun. They may be
cancelled only before production starts. By approving a custom build you
accept these terms in full.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We stand behind what we ship. Please inspect your order immediately on
delivery. If any wheel arrives damaged, defective, or is not the item you
ordered, email Sales@mercedesmonoblockwheels.com within 48 hours of
delivery with your order number and clear photos of the issue (and of the
packaging if there is shipping damage). We will make it right — by repair,
replacement, or refund at our discretion. This section does not apply to
wheels that have been mounted, installed, fitted with tires, or otherwise
used, as damage cannot then be attributed to us.
6. SHIPPING DELAYS
Once an order leaves the production facility it is in the hands of the
carrier. We are not responsible for delays caused by the carrier, customs,
weather, or other events outside our control, but we will always help you
track and resolve any issue.
7. REFUNDS
Where a refund is approved under this policy, it will be issued to the
original payment method. Please allow 5–10 business days after approval for
the funds to appear, depending on your bank or card issuer.
8. BEFORE YOU DISPUTE A CHARGE
If anything is wrong with your order, please contact us first at
Sales@mercedesmonoblockwheels.com. Nearly every issue can be resolved
quickly and directly. Filing a chargeback for an order that is within its
disclosed lead time, or that falls under "all sales final," may be
contested with proof of these agreed terms, your order timeline, and
delivery tracking.
9. ACCEPTANCE
By completing checkout you acknowledge that you have read and agree to this
Refund & Cancellation Policy, including the production lead time and the
final-sale and custom-order terms above.
Questions? Contact us at Sales@mercedesmonoblockwheels.com.