Politique d’expédition
SHIPPING POLICY — MONOBLOCK MASTERS
1. FACTORY-DIRECT MODEL
We ship factory-direct rather than from a local warehouse. This is how we
keep our pricing fair and cut out the middleman — and it is the reason our
delivery timeline is longer than a typical in-stock retailer. Please order
with this in mind.
2. PRODUCTION & DELIVERY LEAD TIME
Please allow approximately 4–5 WEEKS from your order date for your set to be
produced and delivered. This is not a warehouse dispatch time — it is the
full production-to-doorstep window. This 4–5 week timeframe is shown on our
product pages, confirmed at checkout, and restated in your order
confirmation email. Ordering constitutes acceptance of this lead time.
3. ORDER CONFIRMATION & TRACKING
You will receive an order confirmation by email as soon as you order. Once
your set ships, we will email you tracking information. Please make sure
your email address and shipping address are correct at checkout — we are
not able to reroute a shipment sent to an address you provided incorrectly.
4. SHIPPING COSTS
Any shipping charges are calculated and shown at checkout before you pay.
The price you see at checkout is the total you pay us.
5. INTERNATIONAL ORDERS, DUTIES & CUSTOMS
We ship worldwide, and we take care of standard import duties and customs
fees on your order — the price you pay at checkout is the price you pay,
with no surprise fees on delivery. The one exception: if you change your
shipping address after your order has shipped and is in transit, you become
responsible for ALL resulting charges — including carrier address-change and
rerouting fees, and any additional duties, taxes, or customs charges caused
by the change. Customs processing can add time beyond our stated lead time
and is outside our control.
6. DELIVERY & INSPECTION
Please inspect your order immediately upon delivery. If anything arrives
damaged or incorrect, follow Section 5 ("Damaged, Defective, or Incorrect
Items") of our Refund & Cancellation Policy — email us within 48 hours of
delivery with photos and your order number so we can make it right.
7. DELAYS OUTSIDE OUR CONTROL
Once your set leaves the production facility it is in the hands of the
carrier. We are not responsible for delays caused by carriers, customs,
weather, or other events beyond our control. We will always help you track
and resolve any delivery issue — just contact us.
8. FAILED OR REFUSED DELIVERIES
If a shipment is returned to us because of an incorrect address, a refused
delivery, or an uncollected parcel, any re-shipping costs are the buyer's
responsibility.
Questions about your shipment? Contact us at
Sales@mercedesmonoblockwheels.com and we'll help right away.